Refunds Policy

Effective Date: 8 August 2025
Brand Name: ChubbyPetLand
Address: 4102 Cassidy Park Ln, Katy, Texas 77450, United States
Email: info@beautypetland.com

At ChubbyPetLand, your pet’s happiness (and yours!) comes first. If you’re not 100% satisfied with your purchase, we’ll make it right.

Our Policy:

  • Returns: You may return most new, unused items within 30 days of delivery for a full refund or exchange.

  • Condition: Items must be in their original condition, unused, and with all tags/packaging intact.

  • Non-Returnable Items: For hygiene and safety reasons, certain items such as opened treats, grooming tools, and custom products cannot be returned.

  • Refund Processing: Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect your return.

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

How to Start a Return:

  1. Email us at info@beautypetland.com with your order number and reason for return.

  2. We’ll send you detailed return instructions and the return address.

  3. Once received and approved, your refund or exchange will be processed.

We want every wag, purr, and happy chirp to come with peace of mind.

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